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Tier II Technician: Enterprise IT Support & Remote
Remote / Online - Candidates ideally in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-08-26
Ashburn, Loudoun County, Virginia, 22011, USA
Listing for:
Strategic Operational Solutions, Inc
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Strategic Operational Solutions (STOPSO) is seeking an APR Tier 2 Technician to provide intermediate-level support for incidents escalated from the Service Desk. The role supports both onsite government facilities or contractor-provided facilities and includes trend analysis as part of ongoing IT service improvements.
The candidate will resolve hardware/software issues, assist remote workers, diagnose OS and connectivity problems, and manage Service Now documentation, escalating advanced issues
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