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Tech Support Operations Specialist — Remote & Training
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-27
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
Capital One Group
Full Time, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Capital One is seeking a Sr. Coordinator, Support Operations to deliver customer‑first technology support across a large, dispersed organization.
You will troubleshoot laptops (Windows & Mac), mobile devices, password issues, and other end‑user problems, working primarily through remote tools. In this role you will handle tickets via Service Now, aim for first‑call resolution, assist with onboarding of new agents, and collaborate with teammates to keep systems running smoothly.
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