ServiceNow Field Service Management; FSM) Architect
South Sioux City, Dakota County, Nebraska, 68776, USA
Listed on 2026-08-27
-
IT/Tech
IT Consultant, IT Project Manager
Service Now Field Service Management (FSM) Solution Architect
Location:
Remote
Employment Type:
Full-Time
Job :
About the role:As a Service Now Field Service Management (FSM) Solution Architect, you will make an impact by designing and delivering scalable Service Now FSM solutions that optimize field operations, asset management, and service delivery for enterprise clients. You will be a valued member of the Service Now Consulting Practice and work collaboratively with business stakeholders, product owners, developers, and technology teams to drive digital transformation and operational excellence.
Inthis role, you will:
Lead the design and architecture of Service Now Field Service Management (FSM) solutions to support complex business and operational requirements.
Collaborate with client stakeholders and product owners to define solution roadmaps, requirements, and implementation strategies.
Design end-to-end FSM capabilities including work order management, scheduling and dispatch, inventory management, asset management, contractor portals, mobile experiences, and self-service portals.
Architect integrations between Service Now FSM and enterprise applications, including ERP, vendor, supplier, and third-party systems.
Translate complex business processes and requirements into scalable, sustainable Service Now solutions.
Develop technical blueprints, architecture documentation, integration designs, and data mapping specifications.
Partner with development, testing, and delivery teams to ensure successful implementation and adherence to Service Now best practices.
Lead architecture workshops, technical design reviews, and stakeholder discussions throughout the project lifecycle.
Establish and govern technical standards, solution quality, and platform scalability across engagements.
Mentor developers and consultants while providing technical leadership and guidance.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered:10+ years of experience in Service Now development, solution design, and architecture.
Proven experience designing and implementing Service Now Field Service Management (FSM) solutions.
Service Now Certified System Administrator (CSA) certification.
Service Now Certified Application Developer (CAD) certification.
Service Now Certified Implementation Specialist – Field Service Management (CIS-FSM) certification.
Experience leading discovery sessions, architecture workshops, and stakeholder engagements.
Strong expertise in Service Now integrations, including API-based, middleware, and enterprise application integrations.
Experience creating technical architecture documentation, integration specifications, and data mapping artifacts.
Excellent communication, leadership, and consulting skills.
Experience integrating Service Now FSM with ERP platforms such as Oracle EBS, SAP, or similar enterprise applications.
Expertise in mobile workforce management, dispatch optimization, and field operations transformation.
Experience designing contractor, supplier, or partner-facing Service Now portals.
Knowledge of asset management, inventory management, and service operations best practices.
Experience mentoring technical teams and leading large-scale Service Now transformation initiatives.
Strong understanding of enterprise architecture and digital transformation strategies.
Applicants will be accepted till 9/03/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
The annual salary for this position will…
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