IT Manager, Target Ecommerce

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Overview The IT Manager owns the company's technology infrastructure, e-commerce platform, systems security, and day-to-day technical operations. This role manages the hands-on technical execution of the Magento 2 e-commerce platform, fulfillment and inventory systems, telecom/network infrastructure, cybersecurity and compliance programs, and leads the internal IT team and outsourced IT support vendor — ensuring the company's technology is reliable, secure, and scalable.

Duties & Responsibilities Technology Strategy & Infrastructure
• Lead technology strategy and roadmap for infrastructure, software applications, and security measures, in alignment with company goals.
• Identify and evaluate emerging technologies and tools to improve business processes and e-commerce operations.
• Oversee the collection, analysis, and interpretation of technical/operational data to inform business decisions.
• Assess the technical viability of new business opportunities and ensure IT infrastructure can support them; conduct technical due diligence on potential technology partners and vendors.
• Manage technology spend to identify cost-saving opportunitiesE-Commerce Platform Management (Magento
2)
• Manage the Magento 2 platform, ensuring stability, scalability, and security.
• Implement and manage Magento 2 extensions/plugins; partner with vendors to optimize UX, checkout, and conversion.
• Monitor website traffic, user behavior, and conversion rates; implement site changes to support marketing campaigns and promotions.
• Troubleshoot and resolve technical issues, including performance, bugs, and compatibility problems.
• Manage regular PCI audits and ADA compliance for the website.
• Manage the third-party hosting platform (Adobe) to ensure performance, stability, and minimal downtime.
• Maintain and update fraud detection systems (, Signifyd, Magento
2) and develop new strategies to counter evolving fraud tactics.
• Provide technical support and training to internal users on new and changed features.

Inventory & Fulfillment Systems
• Maintain Fishbowl Advanced, including regular updates and troubleshooting.
• Install, configure, and maintain the on-premises UPS Shipexec fulfillment platform (hardware and software); monitor performance and resolve issues; liaise with UPS on service disruptions.
• Partner with Piedmont on the maintenance and enhancement of the 4

Site platform.

IT Support, Telecom & Network Operations
• Manage the outsourced IT support firm responsible for on-premises servers, network, and employee/warehouse computers, including uptime monitoring, security, troubleshooting, backups, and patch management.
• Manage support, maintenance, and upgrades to the Ring Central phone system.
• Negotiate with internet service providers to secure reliable, high-performa nce connectivity; implement network monitoring tools; maintain remote-work infrastructure.
• Lead the evaluation and selection of new hardware and software to optimize network performance and security.

Compliance, Security & Risk Management
• Ensure compliance with data protection regulations and industry standards through regular NIST CSF 2.0 testing.
• Implement cybersecurity measures to safeguard customer and business data.
• Assess and mitigate technology-related risks (data breaches, system failures, cyber threats); develop and maintain business continuity and contingency plans.

Systems Integration
• Manage the Avalara tax platform integration with Magento 2 and Quick Books Online, ensuring continual data syncing and timely plugin upgrades.

Vendor & Team Management
• Negotiate and manage technology vendor/supplier contracts to ensure cost-effective, reliable solutions.
• Recruit, onboard, and develop the IT team; provide day-to-day technical leadership and mentoring.

Candidate Requirements Education Bachelor ’s degree in a related area, BA or BS required;
Master’s degree a plus.

Experience7+ years managing e-commerce technology infrastructure, ideally with Magento/Magento 2 experience.

Experience with fulfillment/ERP systems (e.g., Fishbowl, UPS…