Network & Field Services Technician
Remote / Online - Candidates ideally in
Carrollton, Carroll County, Georgia, 30112, USA
Listed on 2026-08-28
Carrollton, Carroll County, Georgia, 30112, USA
Listing for:
Harris
Full Time, Remote/Work from Home
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, Network Administrator, Systems Administrator
Job Description & How to Apply Below
. The role combines Level 1-3 IT support
, customer service, and some administrative work.
Key Responsibilities
- Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
- Support customers by phone, remote tools, and on-site visits.
- Install and train customers on the company's fingerprinting and law enforcement software.
- Travel to customer locations for support or installations (0-40% depending on workload).
- Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
- Assist engineering with testing, bug fixes, and hardware integration
. - Participate in a rotating on-call support schedule for after-hours issues.
- 0 to 2+
years of IT support or technical field service experience
. - Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools
. - Basic understanding of networking concepts (IP addressing, DHCP, DNS).
- Strong communication and customer service skills
. - Ability to travel, lift equipment, and pass a fingerprint-based background check
. - Must have a clean driving record and reliable transportation
.
- Technical degree or IT certifications
. - Experience with network hardware, Windows Server, Active Directory, databases, or VOIP
. - Skills in PC imaging, wiring/network cabling, or documentation
.
- Base salary: ~$42,000/year (hourly).
- Additional on-call pay, overtime, and possible bonuses
. - Full-time position with a mandatory 90-day in-office probationary period.
- Mostly office-based with some travel and partial remote work options
.
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