Senior IT Support Specialist

We are partnering with an expanding privately held Charlotte Corporate office in hiring a Senior IT Support Specialist. This is a great opportunity that allows growth and advancement. You will be responsible for supporting a team of end users with desktops, laptops, and mobile devices in addition to printers and conference room technology. You will be part of a family centered environment that offers excellent benefits, and a wonderful company culture!

Salary up to $75K DOE.

• Troubleshoot, resolve, and document end-user technology issues related to hardware, operating systems
• Ship, configure, and support end-user hardware and software for individuals and groups across local offices, remote offices, and hybrid work environments.
• Assist with user account administration, access requests, group membership, mailbox support, password resets, multi-factor authentication, and basic identity-related tasks
• Support VoIP, Teams Phone, conferencing equipment, meeting room technology, and other communication tools used throughout the organization.
• Evaluate end-user hardware, software, and cloud-based tools to determine effectiveness, usability, security, and alignment with company standards.
• Track, recommend, and perform hardware and software upgrades, replacements, and lifecycle refreshes.
• Work with third-party vendors, managed service providers, software support teams, and hardware support technicians to resolve issues efficiently.
• Contribute resolutions, recommendations, and process improvement ideas to the IT team
• Promote cybersecurity best practices with end users, including awareness of phishing, password security
• Assist users with approved AI-enabled tools, large language model services, and automation features where applicable, including guidance on appropriate, secure, and responsible use.
• Participate in an after-hours on-call rotation supporting multiple locations and critical

• Bachelor's Degree
• 5 plus years' experience in supporting and troubleshooting end-user technology in a business environment
• Great Communication skills both written and verbal