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CX Metrics & Data Lead; Remote
Remote / Online - Candidates ideally in
Newport, Newport County, Rhode Island, 02840, USA
Listed on 2026-08-28
Newport, Newport County, Rhode Island, 02840, USA
Listing for:
Darktrace
Remote/Work from Home
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Darktrace is seeking a Senior Customer Experience Operations Analyst to own CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You’ll consolidate data from Salesforce, Gong, and proprietary apps, transform it, and build an insights framework while ensuring data quality and lineage.
The role emphasizes collaboration with IT and Data teams, plus leveraging AI tools to speed analysis. Remote but Eastern Time Zone-based candidates preferred.
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