Remote CX Data & Metrics Analyst
Remote / Online - Candidates ideally in
Weirton, Hancock County, West Virginia, 26062, USA
Listed on 2026-08-28
Weirton, Hancock County, West Virginia, 26062, USA
Listing for:
Darktrace
Remote/Work from Home
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence, CRM Systems & Management, IT Business Analyst
Job Description & How to Apply Below
Darktrace is seeking a Senior CX Operations Analyst to own a series of CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You will map CX data across Salesforce and other systems, lead data cleansing, and partner with IT to deliver actionable insights for senior CX leaders.
The role is remote with candidates based in the Eastern Time Zone. You will build a CX metrics catalog and leverage AI tools to accelerate analysis, reporting, and
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