Help Desk Analyst – ServiceNow – Phoenix Local; Mostly Remote; W2

Help Desk Analyst – Service Now – Phoenix Local (Mostly Remote) - W2 Contract

Full time | Sun Soft Online | United States

Posted On 08/05/2026

Job Opening

Client Name AZ State

Job Opening Status In-progress

Technology

Number of Positions 1

City Phoenix

State/Province Arizona

85001

Help Desk Analyst – Service Now – Phoenix Local (Mostly Remote) – W2 Contract

Sun Soft Online is hiring aHelp Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).

Hard requirements, read before applying:

• Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
• Authorized to work in the U.S. without sponsorship now or in the future, W2 only
• 1+ year of help desk or troubleshooting experience
• Hands-on experience with Service Now(ticket management), this is a hard requirement

The work:

Technical support for the state's ERP system (AZ360) and HR/talent software (Page Up). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in Service Now, running data integrity reports, documenting processes, and supporting new-user orientation.

Details
:

Monday-Friday 8:00-5:00
· contract through late January 2027, start ~August 17
· competitive hourly W2 rate
· in-person interview in Phoenix within a week of posting close
· Hire Right background check and drug screening.

Position closes Monday, August 10.

The facts:$22-25/hr W2 depending on experience
· Monday-Friday 8:00-5:00
· fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close)
· contract through late January 2027, starting ~August 17
· Hire Right background check and drug screening.