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Remote Tier 2 IAM Help Desk Specialist
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-29
San Diego, San Diego County, California, 92189, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Ping Wind, Inc. is seeking a mid-level Help Desk Support Agent to provide Tier 2 IAM help desk support for a federal program serving the U.S. Department of Education's Federal Student Aid office.
The role requires 4 years of federal help desk experience and an Associate's Degree, with a remote work setup and Public Trust clearance requirements. The candidate will handle account access issues, password resets, and identity verification across PAS and AIMS, coordinating with Tier 1 teams and SMEs
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