Manager, Agile Delivery; Remote

Manager, Agile Delivery

This is a remote role that may be hired in the following locations:
Arizona, North Carolina, and Texas.

The Manager, Agile Delivery leads a team of Scrum Masters supporting the Infrastructure Engineering (IE) organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work. The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains including Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.

This leader will establish Agile methods to optimize:

• Delivery predictability and throughput
• Work intake and demand management
• Prioritization effectiveness
• Work quality and reliability
• Interrupt-driven operational work
• Dependency management
• Infrastructure portfolio execution

Technology stack:

• Jira
• Confluence
• Service Now
• Azure Dev Ops
• Power BI
• Tableau
• Clarity
• Microsoft 365
• Microsoft Power Platform
• ITSM / ITIL Processes
• Data Analytics and Reporting Tools

Leadership & Organizational Management

• Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
• Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
• Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, and team structure across the infrastructure portfolio. Establish measurable objectives aligned with organizational goals.
• Establish a consistent Agile delivery framework across Infrastructure Engineering.
• Build organizational capability around Scrum and/or Kanban Agile practices.
• Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
• Define success metrics and Agile maturity objectives for infrastructure teams.
• Develop career paths, coaching plans, and performance expectations for Scrum Masters.
• Facilitate executive-level communication of delivery health, risks, dependencies, and organizational capacity.

Agile Transformation & Practice Leadership

• Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
• Develop and execute the Agile roadmap for Infrastructure Engineering.
• Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
• Establish Agile governance appropriate for infrastructure engineering work.
• Drive adoption of Agile practices across all Infrastructure Engineering teams.
• Ensure Agile practices effectively support enterprise project methods.

Delivery Performance, Capability and Flow Analytics

• Establish delivery metrics and reporting frameworks to seed continuous improvement efforts. Example metrics include team capability, throughput, delivery predictability, flow efficiency, work-in-progress, lead time, and cycle time.
• Establish reporting, metrics, governance standards, and executive dashboards that provide actionable insight into capability, throughput, risks, dependencies, and delivery performance.
• Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
• Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
• Utilize historical delivery metrics and capacity data to support investment and staffing decisions.
• Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics.

Portfolio Prioritization & Demand Management

• Partner with infrastructure leadership and key stakeholders to establish prioritization frameworks.
• Improve visibility into…