Technical Support Coordinator

Locations:
Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)

Hybrid Work Model (3 days onsite/2 days remote)

Hours:

Monday-Friday, 9am-6pm EST

As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products.

The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.

To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Answering all technical related questions for internal and external clients

Work independently towards initiatives with oversight from Team Manager

Coordinate and facilitate meetings and communications in support of team goals

Ensure deliverables meet the requirements, are on time, and at the required level of quality

Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call

Client calls

Monitoring and fulfilling orders

Monitoring and processing tickets

Ability to communicate effectively, verbally and via email and telephone

Exceptional organizational skills and keen attention to detail

Ability to quickly learn new systems, technology and methods

Strong critical thinking, problem solving and attention to detail

Advanced Microsoft office skills required

Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment

Ability to communicate effectively, verbally and via email and telephone

Strong prioritization and time management skills

#LI-CS1

#Hybrid

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Job Identification 16783
• Job Category Product Support
• Posting Date 08/12/2026, 01:45 PM
• Job Schedule Full time