Help Desk Technician

Copilot said:

Service Desk Analyst

Overview

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, helping end users, and building a long-term career in IT support.
The Service Desk Analyst will provide Level 1 technical support for a wide range of hardware, software, and business applications while delivering excellent customer service. The ideal candidate is organized, detail-oriented, and comfortable supporting users through phone, email, and ticketing systems.
This is a long-term opportunity with potential for future permanent placement based on business needs and performance.

Schedule & Work Environment

• Full-time schedule
• Typical hours are either 8:00 AM - 4:30 PM or 9:00 AM - 5:00 PM
• Hybrid work environment with a preference for candidates who can work onsite several days per week
• Strong consideration will be given to highly qualified candidates with proven remote support experience

Key Responsibilities

End User Support

• Provide Level 1 technical support through phone, email, and ticketing systems.
• Respond to incoming support requests and troubleshoot hardware, software, and application-related issues.
• Support Microsoft 365 applications and collaboration tools.
• Manage and resolve support tickets while meeting service level expectations.
• Escalate complex issues to appropriate support teams when necessary.

Device & Software Support

• Install, configure, and support desktop and laptop hardware.
• Load, deploy, and troubleshoot software applications.
• Assist with workstation setup and hardware replacements.
• Perform basic hardware and software diagnostics.
• Support users with login, access, and application-related issues.

Provisioning & Asset Management

• Assist with device provisioning and deployment activities.
• Maintain accurate hardware and asset inventory records.
• Update tracking databases and documentation as required.
• Support onboarding and offboarding technology processes.

Customer Service & Team Collaboration

• Deliver outstanding customer service to employees across all levels of the organization.
• Communicate technical information clearly to non-technical users.
• Prioritize multiple requests and manage competing priorities effectively.
• Collaborate with team members to resolve issues and improve support processes.
• Identify opportunities for process improvements and operational efficiencies.

Required Skills & Experience

• 2-5 years of Help Desk, Service Desk, or Technical Support experience.
• Experience troubleshooting Windows hardware and software issues.
• Knowledge of Microsoft 365 applications.
• Experience working with ticketing systems such as Service Now or similar platforms.
• Understanding of Active Directory user administration.
• Strong phone-based and customer-facing support experience.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and manage a high volume of support requests.
• Strong attention to detail and organizational skills.

Required Certifications

One of the following certifications is required:

• CompTIA A+
• Google IT Support Professional Certificate

Job Type & Location
This is a Contract position based out of Appleton, WI.
Pay and Benefits
The pay range for this position is $36.00 - $42.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual…