IT Support Analyst

Why work for us?

At Childress Klein, we're reimagining the world of real estate. Together, we collaborate with our clients, investors, and the communities we serve to create cutting-edge environments that foster connection, intelligence, and prosperity. We're acutely aware of the impact our developments have on cities, which is why we're committed to giving back through charitable initiatives and implementing sustainable solutions that empower both our clients and communities to be more resourceful, resilient, and regenerative.

When you join our team, you're embraced by a culture that values dedication, effective communication, and inclusivity. We go the extra mile to invest in our employees' growth, offering a multitude of personal and professional development opportunities. This isn't just a job—it's the start of a flourishing career. It's no wonder we were honored with the title of being one of Charlotte's Best Places to Work in 2022!

What you’ll be doing :

The IT Support Analyst is responsible for supporting end-user technology, including desktops, laptops, mobile devices, VoIP/Teams Phone devices, printers, conference room technology, operating systems, cloud-based services, and associated business applications. Serves as a primary help desk technician with the ability to troubleshoot issues across the company, support local and remote users, maintain end-user hardware and software life cycles, and assist with the secure use of modern workplace technologies, including Microsoft 365, cloud services, endpoint management tools, and emerging AI-based productivity solutions.

What you’ll be responsible for:

Respond to, troubleshoot, resolve, and document end-user technology issues related to hardware, operating systems, Microsoft 365 applications, cloud services, collaboration tools, mobile devices, printers, network connectivity, and business applications. Perform all duties with a high level of professionalism and customer service.

Determine root cause of end-user technology issues and implement effective, timely resolutions while identifying opportunities to reduce recurring support incidents.

Deploy, configure, and support end-user hardware and software for individuals and groups across local offices, remote offices, and hybrid work environments.

Support Microsoft Windows desktop and laptop systems, including device configuration, patching, software installation, endpoint security, encryption, and lifecycle replacement.

Support Microsoft 365 services and applications, including Outlook, Teams, One Drive, SharePoint, Word, Excel, PowerPoint, Project, Visio, and related collaboration and productivity tools.

Assist with user account administration, access requests, group membership, mailbox support, password resets, multi-factor authentication, and basic identity-related tasks using Microsoft Entra , Active Directory, and related administrative tools.

Support endpoint management and device compliance processes using modern management tools such as Microsoft Intune, Autopilot, Group Policy, endpoint protection platforms, and remote support tools.

Support mobile devices, including iPhones, iPads, and Android devices, including configuration, troubleshooting, mobile application support, and mobile device management.

Support VoIP, Teams Phone, conferencing equipment, meeting room technology, and other communication tools used throughout the organization.

Support network printers, scanners, copiers, and related print management systems.

Evaluate end-user hardware, software, and cloud-based tools to determine effectiveness, usability, security, and alignment with company standards.

Track, recommend, and perform hardware and software upgrades, replacements, and lifecycle refreshes.

Maintain accurate asset information in the company’s asset management system, including device assignments, warranty information, lifecycle status, and configuration details.

Work with third-party vendors, managed service providers, software support teams, and hardware support technicians to resolve issues efficiently.

Support remote office locations through remote management tools, company network services, cloud services, and occasional…