Quality Assurance Analyst

Benefits:

• Competitive salary

Mid-Level (3 or more years of experience)

The Quality Assurance (QA) Analyst develops and establishes quality assurance standards and testing measures across in-house custom applications and commercial off-the-shelf (COTS) products. Working within cross-functional project teams, this role executes end-to-end testing, creates comprehensive test cases, identifies automated testing candidates, performs defect analysis, and provides advanced Tier III support to ensure software stability, reliability, and business alignment.

• Translate business and functional requirements into comprehensive test plans, test cases, and test scenarios.
• Execute functional, system, integration, regression, and load testing for custom-developed software and COTS solutions.
• Analyze technical architecture and application documentation to verify intended functionality and ensure business alignment.
• Assist in the testing, configuration, and verification of application deployments across environments.

• Identify test cases that are candidates for automation and utilize testing tools to automate integration and user interface tests.
• Analyze formal test results to discover, document, and resolve defects, deployment/configuration errors, and interoperability flaws.
• Generate structured defect reports and provide quality metrics to QA management to support release readiness decisions.

• Collaborate with software engineers to enforce QA standards, including unit testing practices that promote high coding quality.
• Provide advanced Tier III customer support and contribute to the IT Service Management (ITSM) knowledge base.
• Perform peer reviews of testing artifacts, providing mentoring and constructive feedback to other QA analysts.
• Assist in establishing and refining change control processes, quality guidelines, and testing best practices.

• Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or a related field (or 3 or more years of equivalent relevant work experience in lieu of degree).
• 3 or more years of relevant software quality assurance, manual testing, or automated testing experience (or equivalent experience in software engineering/business analysis).
• Hands-on experience translating business and functional requirements into test plans and test cases.
• Experience testing both custom in-house developed applications and commercial off-the-shelf (COTS) software.
• Demonstrated experience with defect reporting, defect tracking life cycles, and software troubleshooting.
• Must be a local candidate available to work onsite or hybrid as required.

• Experience working within Agile/Scrum development methodologies.
• Familiarity with web technologies and data interchange formats such as JavaScript and JSON.
• Exposure to relational database querying and verification (e.g., IBM DB2 UDB, SQL Server, or Oracle).
• Prior experience working within public sector, judicial, or government IT environments.
• Experience utilizing test automation frameworks for UI and API testing.

• Strong analytical, debugging, and software troubleshooting abilities.
• Excellent verbal and written communication skills to articulate test progress and technical defects to stakeholders.
• Collaborative mindset with the ability to mentor peers and work effectively across engineering teams.
• Proactive approach to improving application quality, change management, and IT service management (ITSM) processes.

Flexible work from home options available.