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Remote Service Desk Supervisor: Lead & IT Support
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-29
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
firstPRO US
Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
firstPRO US is seeking an experienced Service Desk Supervisor to lead a fully remote Service Desk team supporting a broad user environment. This role oversees day-to-day operations, service delivery, escalation management, and performance monitoring to ensure high customer satisfaction.
The ideal candidate will have hands-on experience guiding Service Desk teams, manage a remote workforce, and maintain strong communication with IT leadership.
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