Digital Category Analyst

About The Team

The Digital team focuses on delivering a superior customer experience on  and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs.

We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

The Digital team focuses on delivering a superior customer experience on  and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs.

We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Digital Category Analyst is responsible for conducting analysis using eCommerce sales, digital customer engagement data, market share, etc. and producing actionable recommendations based on analysis

include, but are not limited to:

• Performs analysis on sales, traffic, and conversion frunnel trends. Make linkages across KPIs to provide holistic analysis for assigned categories
• Partners closely with Site Merchandising to conduct analysis to answer key business questions and identify digital experience opportunities for assigned categories
• Makes recommendations for actions based on analysis conducted
• Analyzes digital KPIs to identify performance trends and opportunities, execute strategies to drive sales and improve customer engagement
• Helps build daily and weekly funnel forecasts based on trends and promotional initiatives, and measure performance vs. forecast
• Participate as a key member of the digital cross functional team for assigned categories, socialize data with cross functional partners and make recommendations
• Build upon and enhance digital KPI reporting to summarize sales and site performance
• Provide subject matter expertise on key digital initiatives, programs, and testing for assigned categories

attributed to driving service include, but are not limited to the following:

• Strong problem solving and analytical skills.
• Excellent time management, multi-tasking, and organizational skills
• High degree of internet savvy, with a curiosity and enthusiasm for digital trends
• Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues
• Demonstrated ability to work in a fast-paced,…