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Head of IT Service Management — Enterprise Platform; Remote
Remote / Online - Candidates ideally in
American Fork, Utah County, Utah, 84003, USA
Listed on 2026-08-30
American Fork, Utah County, Utah, 84003, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office of the Chief Technology Officer (OCTO). This role demands deep ITIL 4 expertise, platform product thinking, and strong stakeholder influence to govern incident/change management and the Service Now/Atlassian toolchain at global scale.
As AI agents increasingly handle triage and routing, this leader will shape how Pearson governs autonomous actions within its service management estate,
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