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Remote Head of IT Service Management & Platform Governance
Remote / Online - Candidates ideally in
Juneau, Juneau Borough, Alaska, 99812, USA
Listed on 2026-08-30
Juneau, Juneau Borough, Alaska, 99812, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
AI Business & Operations, IT Project Manager
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise ITSM across OCTO. You will define governance, own Service Now and Atlassian platforms, and shape an AI-enabled, cloud-native service future.
The role requires deep ITIL 4 expertise, transformational leadership across geographies, and strong stakeholder influence to improve service quality s is a global leadership role with high visibility and cross-functional impact, reporting into the Head of Platform Engineering
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