Availability Engineering Software Engineer

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.

As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

Hybrid work arrangement for Enterprise Technology is defined as residing with a 180-mile radius of the Hubs and Corporate.

HUB LOCATIONS: Dunwoody, GA;
Richardson, TX;
Tempe, AZ; or Bloomington, IL

SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.

The Availability Engineering product suite has an opening for a Software Engineer on the Availability Assurance Technical Triage team. This team is responsible for proactively identifying potential availability issues, collaborating with support teams to diagnose and resolve problems, recommending recovery actions, and sharing knowledge with owning teams to improve the resiliency of their products.

In this role, you will contribute to both availability assurance activities and software development efforts, including the design and enhancement of applications such as the Proactive Discovery Tool (PDT). The position offers opportunities to work across a broad range of technologies, participate in incident triage and root cause analysis, and help drive resiliency improvements across State Farm's IT landscape.

• Design, develop, test, deploy, and maintain backend, frontend, and full-stack features for PDT and other Availability Assurance applications.
• Design, implement, and support application modernization efforts, including migrating containerized workloads to cloud-native platforms such as ROSA/Open Shift.
• Support applications throughout their lifecycle, from requirements and implementation through monitoring and continuous improvement.
• Collaborate with engineers, product partners, and quality teams to deliver reliable, user-focused solutions.
• Write clean, maintainable code and participate in code reviews and testing practices.
• Improve the performance, scalability, reliability, and observability of existing services.
• Troubleshoot production issues and contribute to long-term resiliency improvements.
• Participate in technical triage efforts, including Availability Assurance Bridge activities.
• Investigate application outages and service disruptions, identify root causes, and recommend recovery actions.
• Partner with support and engineering teams to improve application and infrastructure resiliency.
• Contribute to architecture discussions, technical planning, and operational excellence initiatives.

Software Engineering

• Experience developing and supporting software applications using JavaScript for frontend and backend development.
• Understanding of software engineering fundamentals, including version control, CI/CD, testing practices, containers, and secure coding principles.
• Experience with SQL and/or No
  
  SQL databases.
• Ability to learn and adapt solutions to align with enterprise architecture and technology standards related to modernization efforts.

Infrastructure & Operations

• Working knowledge of enterprise infrastructure platforms and security principles, including technologies such as ROSA, WAS, CaaS, AWS, Azure, Load Balancing, LDAP, and Proxy services.
• Experience using monitoring and diagnostic tools such as Splunk, Dynatrace, Elasticsearch, and Grafana.
• Strong troubleshooting and analytical skills with the ability to diagnose complex application and infrastructure issues.

Professional Skills

• Strong collaboration and communication skills.
• Self-motivated with the ability to…