IT Support Specialist

LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands‑on experience and exposure to a broad range of clients and services.

WHAT MAKES LJA DIFFERENT

At LJA, our employee‑owners take pride in their work and their workplace. We’re guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee‑owned. Client‑focused
• Employee Stock Ownership Plan (ESOP)
• Consistently ranked as a Top Workplace
• Internal recruitment team, in‑house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

POSITION OVERVIEW: As an IT Support Specialist at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with a primary focus on diagnosing and resolving hardware tickets with an overlap on applications support on an as needed basis, as well as day‑to‑day IT operational tasks, as required.
This position will require travel as needed to Colorado office locations including;
Colorado Springs, Westminster, Grande Junction, Loveland, and Denver.

The IT Support Specialist would also serve as an escalation point for the IT Desktop Support Technician only after the IT Desktop Support Technicians have exhausted all resources at hand to resolve the incident, e.g. Fresh Service Solutions, Ai, and other online resources.

If the IT Support Specialist’s home office has an IT hub setup, the IT Support Specialist is the custodian for the local IT hub and is responsible for asset lifecycle of all end user devices being stored. (Separate IT Hub runbook would be provided)

Hourly Rate: $34-38/hour depending on experience

A TYPICAL DAY MIGHT INCLUDE:

• Reviewing ticketing queue for incoming tickets, prioritizing and resolving IT incidents and service requests in keeping with internal SLAs
• Tracking and following up on outstanding tickets to ensure timely resolution
• Providing hardware support to local and regional to end users via phone, email, chat, and in‑person
• Assisting users when shoulder tapped, creating relevant tickets and assigning/escalating is unable to resolve
• Troubleshooting hardware issues
• Submitting hardware requests as needed
• Repairing hardware, replacements and upgrades as required
• Installing, configuring, maintaining, and supporting desktops, laptops, printers, mobile devices, and peripheral equipment
• Supporting Microsoft Windows, Microsoft 365 applications, and other business‑critical software
• Documenting issues, resolutions, and user interactions in the IT service management (ITSM) system (Fresh Service)
• Escalating complex issues to respective regional IT Sr. Desktop Support Specialist (Tier
  3) or IT Sr. Applications Support Specialist (Tier
  3) as defined in separate documentation. (Tickets are not to be assigned to Sr. Support Specialist)
• Submitting tickets to P&A for hardware returns or equipment updates
• Configuring and deploying workstations, laptops, mobile devices, and other IT equipment
• Assisting AV team with supporting conference room technology, AV equipment, and collaboration tools such as Microsoft Teams, when approached
• Assisting O&T team with new hires and EoEs when requested
• Developing technical documentation, knowledge base articles, and user guides and forward to Sr. Desktop Support Specialist for review, approval and publication
• Providing end‑user training and guidance on technology best practices as a value ad

REQUIRED EDUCATION/LICENSE/

CERTIFIC…