Technical Support Specialist

Technical Support Specialist 3

FT / PT Status – Full-Time

Salary – $35.83 - $61.69 Hourly Wage

Benefits Eligibility – This position is eligible for a full benefits package.

Remote Work / In-Office – In-Office / On-Site

Final date to receive applications – 11/2/2026*

This is an at-will position.

• Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• Serve as a senior technical resource and escalation point for office staff and tech support personnel.
• Administer and support core systems including:
  • Network infrastructure
  • Windows servers and Active Directory
  • Microsoft 365 and Azure
  • Virtual desktop systems
  • VPN services
  • Storage and backup systems and archival workflow
  • Mobile device management
  • Network cameras and physical network hardware
  • Conference room technology and end‑user devices
• Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge‑base resources.
• Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.

• A bachelor's degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
• At least five years of experience in Information Technology
• Experience with managing Windows Servers
• Experience with Microsoft Azure Cloud Services
• Experience administering Microsoft 365 environment
• Experience with iPhone, iPad, and Android devices
• Knowledge of backups and backup principles
• Knowledge of Windows Active Directory
• Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops
• Experience with Adobe Acrobat DC (preferred)

Location – 160 East 300 South

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – AG - Employees at the Attorney General's Office

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well‑established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong…