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Remote Client Advocate for SaaS Support & Impact
Remote / Online - Candidates ideally in
Charleston, Charleston County, South Carolina, 29408, USA
Listed on 2026-08-30
Charleston, Charleston County, South Carolina, 29408, USA
Listing for:
Blackbaud
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, SaaS Sales
Job Description & How to Apply Below
Blackbaud's Your Cause unit is seeking a Client Advocate, Staff to guide customers through the platform, resolving issues across phone, chat, and email. You’ll own cases from intake to resolution, document outcomes, and contribute to knowledge base improvements.
Ideal candidates have 2+ years in technical or SaaS support, strong troubleshooting skills, and the ability to explain complex concepts to diverse audiences. Remote-friendly, with a focus on timely, empathetic service.
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