ServiceNow Architect

Summary

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Help:
Accepting applications. Open 03/09/2026 to 09/04/2026.

Location:

Few vacancies in the following locations:
Denver, CO;
Urbana, MD;
Woodlawn, MD;
Durham, NC;
Wilkes Barre, PA.

Work site options:
Telework eligible Yes—as determined by the agency policy; employees are required to be onsite 75% of duty time. Remote job No. Relocation expenses reimbursed No. Salary $126,384 - $164,301 per year. GS-14 Base Salary Only -- See Additional Information for salary range by location. Pay scale & grade: GS 15. Promotion potential None. Work schedule Full-time
- Flex Time. Travel Required Not required. Appointment type Permanent. Occupations and job series: 2210 Information Technology Management. Supervisory status No. Federal service type:
This job is in the Competitive Service. Represented by a union No. Drug test No. Security clearance Not Required. Position sensitivity and risk:
Critical-Sensitive (CS)/High Risk.

• Suitability/Fitness

Financial disclosure required Yes. Some jobs require financial disclosure to identify conflicts of interests.

Announcement number SSA--DHA-26-CIO Control number . This job is open to the public: U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL). Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency:
All U.S. Citizens.

• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.

• U.S. Citizenship required
• Selective Service Registration, if applicable ((Use the "Apply for this Job" box below).)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Candidates will not be hired based on their race, sex, color, religion or national origin.

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN THEIR ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

To qualify for the 2210 IT Specialist series you must demonstrate the following competencies. Experience must be IT related but may be demonstrated by paid or unpaid duties and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces,…