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Remote Help Desk Supervisor – CBP Tech Lead
Remote / Online - Candidates ideally in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-30
Orlando, Orange County, Florida, 32885, USA
Listing for:
Chenega MIOS SBU
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Chenega MIOS is seeking a Help Desk Supervisor in the Orlando area to oversee CBP Technology Service Desk Tier I–ACE operations, ensuring SLA compliance and high-quality customer support. The role requires leadership of on-shift teams, collaboration with TSD leadership, and adherence to government procedures.
The position supports real-time supervision, process improvements, and incident response, with remote work options and CBP BI clearance expectations.
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