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VoIP Customer Experience Specialist I/II — Remote
Remote / Online - Candidates ideally in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-08-30
Birmingham, Jefferson County, Alabama, 35275, USA
Listing for:
CSI Cellular South, Inc
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
VOIP Engineer, Technical Support
Job Description & How to Apply Below
C Spire in Birmingham, AL is seeking a Customer Experience Specialist, VoIP to provide technical support for VoIP services within Broad Works, Webex Calling, and related telephony systems. The role emphasizes thorough troubleshooting and clear documentation to deliver high-quality support and customer satisfaction.
Level II incumbents will diagnose advanced VoIP issues, collaborate with engineering and vendors, analyze trends, and assist with escalations, while remaining current on VoIP
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