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Remote Help Desk Lead CMS Programs
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-31
Washington, District of Columbia, 20022, USA
Listing for:
Maximus
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Maximus is a trusted federal partner supporting CMS programs. This fully remote role backs the Medicare/Medicaid Provider community, guiding the Help Desk through problem resolution and service requests.
You will supervise technicians, coordinate desktop support across software and hardware, ensure SLAs, and drive staff training and performance reviews. A Bachelor's degree and 3+ years in help desk leadership are required, with familiarity in Group Policy and Service Now.
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