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Remote Associate Director, ITSM & Process
Remote / Online - Candidates ideally in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-31
Shelton, Fairfield County, Connecticut, 06484, USA
Listing for:
The Jackson Laboratory
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
The Jackson Laboratory invites applications for Associate Director, IT Service Management & Process – Remote. You will own the Service Now platform, drive ITSM/ITIL governance, and mature CMDB data quality while partnering with security, procurement, and business owners.
Lead the ITSM & Process team, advance incident, change, and knowledge management, and shape DR/BC planning and governance. This remote role supports JAX across the enterprise from Farmington, CT and beyond.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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