Proton System Administrator

Job Description

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.

• Diagnose and resolve issues with customer equipment including workstations, laptops, mobile devices, VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as owner of critical client issues and outages, coordinating client communication, and troubleshooting efforts between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in ticketing and documentation systems.

* This is a remote position
* * Shift: 6am-3pm EST or 8am-5pm EST*

• At least 2 years in a Tier II or System Administrator role is required
• One-year certificate from a college or technical school is a plus
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

#LI-Remote

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

At least 2 years in a Tier II or System Administrator role is required. One-year certificate from a college or technical school is a plus. Knowledge and experience with Windows Active Directory domains required. Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting. Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP.

Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.