GTM Systems Administrator

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* Lumen is seeking an experienced GTM Systems Administrator specializing in Lean Data to lead the administration, governance, optimization, and evolution of our Lead-to-Revenue operations platform. This role will be responsible for configuring and maintaining Lean Data to support enterprise lead routing, account matching, queue management, buying group orchestration, meeting scheduling, and revenue process automation across multiple Salesforce environments.

The GTM Systems Administrator will partner closely with Marketing Operations, Revenue Operations, Sales Operations, Campaign Operations, Demand Generation, and Salesforce teams to design scalable processes that improve speed-to-lead, routing accuracy, operational efficiency, and pipeline performance.

The ideal candidate combines strong platform administration skills, deep understanding of lead management processes, and a passion for building intelligent, automated customer journeys that support business growth.

** Work Location*
* Fully remote position open to candidates based anywhere in the U.S.

** The Main Responsibilities*
* ** Platform Administration & Governance*
* + Administer and maintain the Lean Data platform, including routing logic, matching rules, Flow Builder configurations, Book It scheduling, Insights, orchestration workflows, and governance standards.

+ Configure and support lead, contact, account, opportunity, and buying-group orchestration processes.

+ Establish and maintain routing governance, naming conventions, documentation, and operational best practices.

+ Monitor platform health, performance, and adoption to ensure reliable and scalable operations.

+ Conduct periodic audits of routing logic, ownership rules, queues, and matching configurations.

** Lead Management & Revenue Process Optimization*
* + Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance.

+ Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances.

+ Build and support automated queue management processes to ensure balanced lead distribution and workload management.

+ Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows.

+ Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes.

** Cross-Functional Collaboration*
* + Partner with Marketing Operations, Revenue Operations, Sales Operations, Salesforce Administration, and Business Intelligence teams to translate business requirements into scalable platform solutions.

+ Support organizational initiatives involving lead scoring, account-based marketing, buying groups, campaign attribution, and customer journey orchestration.

+ Facilitate stakeholder discussions to align routing strategies with business priorities and go-to-market objectives.

+ Serve as the primary subject matter expert for Lean Data capabilities and roadmap planning.

** Reporting & Analytics*
* + Develop dashboards, reports, and operational insights that measure routing effectiveness, SLA compliance, conversion performance, and operational health.

+ Analyze trends and performance metrics to identify opportunities for optimization.

+ Provide recommendations backed by data to improve lead management and funnel…