IT Infrastructure & Operations Manager; IT Policy & Planning - Senior Manager

IT Infrastructure Ops Manager (IT Policy & Planning
- Senior Manager)

The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) is announcing an exciting opportunity for an IT Infrastructure Ops Manager (IT Policy & Planning
- Senior Manager) position in Olympia, WA. This position reports to the Chief Information Officer (CIO) within the ITSD and collaborates closely with the LEEADS Application Manager, IT Operational Support Manager, Chief Information Security Officer as well as executive, and senior and mid-level business managers within WSLCB. The position serves as the highest-level authority related to policy and process in hosting, network, device management, and service operations services for WSLCB.

The IT Infrastructure & Operations Manager supervises four positions. The unit is responsible for developing and maintaining enterprise-wide technology standards that drive the achievement of the agency's mission, goals, and purpose.

The position serves as the highest-level authority related to policy and process in IT Infrastructure & Operations management. The IT Infrastructure & Operations Manager plans, directs and coordinates enterprise operational technology services to ensure the stable delivery of the agency's IT resources. This position is responsible for managing, directing, and administering all activities related to enterprise hybrid cloud infrastructure, data center operations, storage platforms, server and systems platforms, and infrastructure reliability services and Device Management.

Responsibilities include managing IT professional staff, planning technology procurements, vendor management, managing the quality of non-functional requirements, deliverables and services, managing the section budget, section policy oversight, project oversight, team coordination and managing stakeholder engagement related to assigned services. The position relies on expert technology policy development, contract management, vendor management and personnel management skills. Proven advanced organizational leadership skills, including communication, problem-solving and knowledge of industry best practices, are used to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

If you are passionate about aligning technology investments with organizational value and thrive in roles that blend analysis, process improvement, and collaboration, we encourage you to apply for this position and to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and Linked In Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program - a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Some of the duties you will perform are:

• Manage the process of triaging incoming project and work requests to ensure courteous, timely and effective resolution.
• Collaborate with customers and colleagues to identify and document performance goals required to meet service levels expectations.
• Ensure life cycle management standards are designed, documented, communicated and updated on a regular basis.
• Establish, document, maintain and enforce service levels agreements in consultation with end users to establish problem resolution expectations and time frames.
• Define operational procedures to best support the agency's technical needs while remaining aligned with agency's strategic plan.
• Utilize subject matter expertise and advanced research skills to conduct documented cost, benefit and risk analysis for proposed projects, modifications, acquisitions, policies and/or legislation in a timely manner.
• Develop, update, monitor, communicate and enforce agency security, data management, application management, IT…