IT​/Tech, Systems Administrator, IT Support

Network Operations Center Role

This role involves providing network and infrastructure monitoring, incident response, and escalation support within a 24×7 Network Operations Center (NOC) environment. The position is primarily focused on maintaining system uptime by identifying, triaging, and resolving network and infrastructure issues promptly. It offers opportunities for remote work during night shifts and requires on-site presence for day shifts.

Responsibilities

• Monitor network, server, and infrastructure alerts continuously across a 24×7 environment.
• Identify, triage, and respond to incidents quickly to minimize system downtime.
• Perform first-level troubleshooting and escalate complex issues to engineering teams as necessary.
• Maintain and update runbooks, monitoring procedures, and documentation.
• Support scheduled change management and maintenance activities.
• Communicate incident status and updates to relevant stakeholders in a timely manner.
• Support incident resolution and contribute to problem management processes via conference bridges.
• Assist in maintaining monitoring tools and systems to ensure optimal operation.
• Follow established protocols and procedures for incident escalation and resolution.
• Participate in team meetings and contribute to continuous process improvements.

Qualifications

• Familiarity with network monitoring tools and basic understanding of networking fundamentals such as TCP/IP, routing, and switching.
• Experience supporting network operations or NOC environments preferred.
• Basic knowledge of incident response and troubleshooting techniques.
• Certification such as CCNA or similar networking credentials is a plus.
• Prior experience in energy or utilities sectors is advantageous.
• Knowledge of Service Now or similar ticketing and service management tools is preferred.
• Ability to work flexible shifts, including night and day hours.
• Good communication skills and the ability to collaborate effectively in a team.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Availability to work on-site as required.

Publishing Pay Range: $15.00 – $17.00 Hourly

This position is based in office and requires employee to work on-site.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and Health Joy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.

Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws.

Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.