Systems Analyst – Tech Troubleshooting, Business Analysis & QA

Systems Analyst – Tech Troubleshooting, Business Analysis & QA

Technical Kansas City, MO, US

3 days ago Requisition

Catalyst Senior Living Solutions is looking for a Systems Analyst to join our Client Success team in Kansas City.

This position is based in Kansas City, MO,and requires regular on-site presence at our Catalyst office. While some flexibility for remote work may be available,
this is not a fully remote position.

We're looking for someone who doesn't just identify problems - they follow them through to resolution. This role combines technical troubleshooting, business analysis, testing, documentation, reporting, and cross-functional communication, with a strong emphasis on disciplined execution, accurate follow-through, and high-quality service to both internal and client stakeholders.

This is a great opportunity for someone who enjoys being the person who can look at a problem, figure out what's happening, communicate clearly with the people affected, and help get it fixed.

You'll work at the intersection of technology, data, business operations, and client service
, partnering with internal teams, clients, and our engineering team to keep systems working reliably and continuously improve the way we work.

You'll serve as a key resource for system support, troubleshooting, reporting, process improvement, and testing.

Your responsibilities will include:

• Serve as an initial point of contact for system issues raised by internal team members and clients.
• Triage support requests, determine priority and severity, and
  ** escalate issues
  ** to engineering or vendors when appropriate.
• Reproduce system problems and provide engineering teams with clear, repeatable steps for troubleshooting.
• Review error logs, integration failures, and system alerts to help identify root causes.
• Track issues through resolution and keep stakeholders informed along the way.
• Maintain documentation of known issues, workarounds, and resolution procedures.
• Perform post-release validation to make sure system changes and fixes work as intended.
• Produce recurring operational and product reports and develop ad hoc reports and dashboards using tools such as Tableau and Metabase
  .
• Analyze business data, identify discrepancies, and help ensure data accuracy and integrity.
• Translate data findings into clear business insights and recommendations.
• Work with system owners to support accurate data flow and integrations across systems.
• Assist with application configurations, reference data, and user settings.
• Partner with internal stakeholders to gather requirements and develop clear acceptance criteria.
• Create and execute test cases, document defects and results, and support solution validation.
• Identify process inefficiencies and recommend data-supported improvements.
• Use approved AI tools responsibly to support research, troubleshooting, documentation, and reporting.

We're looking for someone who combines technical curiosity with strong communication and customer-service skills.

You'll be successful in this role if you:

• Have 2+ years of experience supporting or working with core operational systems
  , preferably in application support, systems support, or business analysis.
• Can independently write and troubleshoot SQL queries against relational data sources.
• Have experience with CRM and/or ticket/issue-tracking systems.
• Have strong analytical and problem-solving skills, including root-cause analysis.
• Are comfortable interpreting both structured and unstructured data.
• Have excellent attention to detail and care deeply about data accuracy.
• Can identify process inefficiencies and recommend practical improvements.
• Can explain technical concepts clearly to both technical and non-technical audiences.
• Are comfortable managing multiple priorities in a fast-paced environment.
• Have a strong commitment to customer service, collaboration, and follow-through.
• Handle sensitive business information with professionalism and confidentiality.

A bachelor's degree in Business Administration, Information Systems, Computer Science,…