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Senior IT Service Desk Engineer — Remote Impact

Remote / Online - Candidates ideally in
Augusta, Kennebec County, Maine, 04338, USA
Listing for: Coinbase
Remote/Work from Home position
Listed on 2026-08-31
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 96000 - 114000 USD Yearly USD 96000.00 114000.00 YEAR
Job Description & How to Apply Below
Position: Senior IT Service Desk Engineer — Remote & High-Impact

Coinbase is seeking an IT Service Desk Engineer to own Tier 2 escalations across macOS, iOS, Android, Windows, and cloud platforms. You will support a global workforce and help scale the service desk with documentation and automation.

Responsibilities include resolving complex issues, maintaining SLA ownership, and collaborating with IT Operations, Security, IAM, and Vendors. A strong emphasis on generative AI usage and continuous improvement is required.

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Position Requirements
10+ Years work experience
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