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Remote Help Desk Specialist: Shape Our Support Team
Remote / Online - Candidates ideally in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-08-31
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for:
Collaboration.Ai
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Collaboration.
Ai is seeking a patient, detail-oriented Help Desk Specialist to be the first point of contact for end users and to grow into leading our support function. This remote, work-from-home role requires handling government-related data securely and working aligned with East Coast hours.
You’ll triage and resolve 1st-level issues, route complex tickets to the right teams, and build self-service content to reduce repeat inquiries as we scale the function.
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