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Technical Support Representative – Google AI/ML
Remote / Online - Candidates ideally in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70801, USA
Listed on 2026-09-01
Baton Rouge, East Baton Rouge Parish, Louisiana, 70801, USA
Listing for:
Tanisha Systems
Full Time, Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Title:
Technical Support Representative – Google AI/ML
Location:
Remote during the 5-week training period, followed by Baton Rouge, Louisiana , with a minimum of 4 days per week onsite . Duration: 5-week remote training program followed by Contract-to-Hire placement . Additional Job Details:
Experience:
1–3 years
Job Description The Technical Support Representative will provide specialized technical support for the Google Cloud AI/ML portfolio and associated high-priority technical domains . The role focuses on diagnosing and resolving complex cloud technical issues, handling critical customer cases, supporting frontline teams, and improving overall product reliability.
Key Responsibilities Provide advanced technical support , including diagnostic troubleshooting, case resolution, and tracking of complex Cloud technical customer support queries. Serve as a primary escalation point for high-priority (P1) cases , providing rapid diagnostic intervention and resolution. Handle technical consultations and provide upskilling/support to frontline teams to reduce escalations and recurring technical issues. Work through operational backlogs, manage bug fixes , and drive resolutions to improve overall product reliability.
Provide technical engineering support for regulated workloads , ensuring adherence to personnel certification, data security, and government compliance requirements. Mandatory Requirements 1–3 years of relevant experience. Must be physically located within the continental U.S. while accessing client systems/data. Must already hold at least one advanced GCP certification :
Google Professional Machine Learning Engineer Google Professional Cloud Architect Google Professional Data Engineer Must obtain Google ACE certification within 5 weeks of onboarding , before nesting/live queues. Must be willing to accept the contract-to-hire employment offer . Must be willing to relocate and work at least 4 days per week onsite on a 24x7 shift rotation . About Tanisha Systems, Inc.
Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in
* and *. Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control. Want to read more about Tanisha Systems? Visit us at Website Open Jobs
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