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Senior Zendesk Administrator — AI-Driven CX; Remote
Remote / Online - Candidates ideally in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-09-01
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listing for:
Empower
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Empower in the United States is seeking an experienced Senior Zendesk Administrator to update and maintain our Zendesk platform as our Customer Experience organization scales.
This hands-on, high-impact role designs and maintains skills-based routing and predictive routing, configures and manages AI agents, and collaborates with CS leadership, Support Ops, and Engineering to ensure our tooling scales with growth, while staying aligned with the latest Zendesk capabilities as they roll out.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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