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Remote Tier 2 Tech Support Specialist — Escalation Expert
Remote / Online - Candidates ideally in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-09-01
Indianapolis, Hamilton County, Indiana, 46262, USA
Listing for:
Tendril
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Tendril is seeking a Tier 2 Tech Support Specialist to join our remote support operations. You will handle escalated technical issues, perform thorough triage, document solutions, and ensure timely resolution for restaurant technology platforms.
The role emphasizes clear communication, strong ticket hygiene, and collaboration with internal teams to maintain SLA targets and high customer satisfaction in a fast-paced environment.
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