Remote Service & Support Technician
Oak Brook, DuPage County, Illinois, 60523, USA
Listed on 2026-09-01
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Corporate, Oak Brook, IL, US
30+ days ago Requisition
Salary Range: $48,000.00 To $55,000.00 Annually
Position SummaryThe Remote Service & Support Technician provides both remote and onsite technical support throughout the organization. This is a field support position responsible for desktop support, infrastructure, networking, equipment installation, and technology lifecycle management. The successful candidate will travel frequently between NANI locations while delivering exceptional customer service and maintaining reliable, secure technology environments.
Key ResponsibilitiesProvide outstanding customer service via phone, email, Microsoft Teams, and the ITSM platform.
Travel regularly to clinics throughout Northern Illinois and Northwest Indiana. (80-90%)
Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.
Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and business applications.
Support Active Directory/Microsoft Entra , onboarding, offboarding, and account administration.
Troubleshoot switches, wireless access points, Internet connectivity, structured cabling, and network closets.
Deploy and support Cisco Meraki infrastructure.
Support conference room technology and audiovisual equipment.
Document all work accurately and meet established Service Level Agreements (SLAs).
Participate in infrastructure upgrades, technology refreshes, clinic openings, and relocation projects.
Participate in occasional after-hours maintenance windows.
Required QualificationsAssociate degree, technical certification, or equivalent professional experience.
Minimum two years of desktop, networking, or infrastructure support experience.
Knowledge of Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, wireless networking, printers, and remote support tools.
Excellent troubleshooting, communication, organization, and customer service skills.
Preferred QualificationsCompTIA A+, Network+, or Microsoft certifications.
Healthcare IT and EMR/EHR support experience.
Microsoft Intune or MDM experience.
Travel RequirementsThis is a field support position requiring frequent travel to NANI locations throughout Northern Illinois and Northwest Indiana.
Valid driver's license.
Ability to travel independently between assigned clinic locations.
Mileage reimbursed in accordance with NANI policy.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).