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Global Delivery Manager: SLA-Driven ITSM Leader; Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-01
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
FullStack
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Full Stack is seeking a hands-on Delivery Manager to own enterprise application support and BAU for a global R&D IT organization. This role spans L1 service desk, L2 specialists across six portfolios, and a stream of minor enhancements delivered through the same team.
You will manage executive relationships, engagement P&L, staffing, and metrics, coordinating with US and LATAM teams across US Eastern hours. The position emphasizes governance, incident response, and continuous service improvement
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