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Global Lead Support Analyst - Remote ITIL Lead
Remote / Online - Candidates ideally in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-09-01
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for:
Eliassen Group
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Eliassen Group is seeking a Lead Support Analyst to oversee remote, global scheduling applications and drive ITIL-aligned incident, problem, and change management. You will lead a team of Application Support Analysts across regions, coordinate triage, mentor staff, and partner with IT and vendors to maintain reliability and enable continuous improvement.
In this contract role, you will handle on-call rotations, off-hours deployments, proactive monitoring, and executive reporting.
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