Job Description & How to Apply Below
Help Desk Support Services Specialist II
Are you a hands-on IT professional who enjoys solving complex technical issues and helping end users succeed? Join a global organization where you'll support employees across multiple locations while working on enterprise-wide technology initiatives.
What You'll Do
- Provide Tier II support for hardware, software, Office 365, and connectivity issues
- Troubleshoot and resolve escalated technical problems from intake through resolution
- Configure, image, deploy, and support laptops, desktops, peripherals, and mobile devices
- Manage user accounts and permissions in Active Directory and Microsoft 365
- Create and maintain IT documentation, procedures, and user guides
- Participate in enterprise IT projects, acquisitions, and site support initiatives
- Ensure compliance with corporate security, licensing, and technology standards
What We're Looking For
- Experience in desktop support, help desk, or end-user support roles
- Strong troubleshooting skills across Windows environments, hardware, software, and networking fundamentals
- Experience with Active Directory and Microsoft 365 administration
- Ability to work independently and manage multiple priorities
- Strong communication and customer service skills
- Bachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience will be considered
Benefits
- Company contributions toward medical, dental, and vision insurance premiums
- Tax-advantaged Health Savings Accounts (HSA) for medical expenses
- Flexible Spending Accounts (FSA) for dependent care expenses
- Company-paid contributions to 401(k), disability, and life insurance
- Complimentary personal financial planning support
- Paid vacation, sick leave, and holidays
- Access to an Employee Assistance Program (EAP)
- Flexible work and work-from-home options (role-dependent)
- Reimbursement programs for personal and professional growth
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
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