Remote ITIL v4 Incident Management Lead
Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-09-01
Louisville, Jefferson County, Kentucky, 40201, USA
Listing for:
Creative Solutions Services, LLC
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
NTT DATA seeks a Senior Incident Management Systems Analyst to mature the Incident Management Practice. The role emphasizes process design, automation, and measurable improvement across IT services, with Service Now as a key platform.
The ideal candidate has 8+ years in IT operations or service management, strong ITIL v4 knowledge, and a demonstrated ability to drive cross-team improvements and governance.
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