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Remote AI-Driven Technical Support Specialist
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-01
Austin, Travis County, Texas, 78716, USA
Listing for:
SimpliGov LLC
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Simpli Gov LLC is seeking a Technical Support Specialist focused on delivering reliable SaaS support across customer environments. You will investigate complex technical issues, coordinate with Engineering, Product, and Customer Success, and leverage AI tools to accelerate diagnostics and documentation.
The role emphasizes security, data privacy, and strong communication with customers and internal teams. Remote US-based, part of the Customer Success team, reporting to the Senior Manager,
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