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Remote Tax Software Support Specialist; Level 1
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-01
Austin, Travis County, Texas, 78716, USA
Listing for:
CAI
Full Time, Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
CAI is seeking a Product Support Specialist to remotely provide Level 1 technical support for our corporate tax software product line. This full-time, 2nd shift role handles calls, emails, and portal tickets, diagnosing functional and technical issues and collaborating with departments to resolve them.
You will troubleshoot product functionality, data, calculations, and integrations, while contributing to knowledge bases and mentoring new teammates in a dynamic remote environment.
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