IT Support Technician

IT Support Technician

(This is a remote position open to applicants residing in TX, NM, AZ, CO or KS)

Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Techniciansescalatingissues to senior staff members. The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills area must.

Occasional training of end users and new team members is required.
Strong decision-making, problem-solving, multi-tasking,and planning skills areutilizedto provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability. Attention to detail isrequiredto complete tickets in accordance with company standards. The desire to learn and the ability to absorb new skills and information are key to this position.

• Provide friendly and positive support for clients over the phone and in-person that exudespersonal touchand professionalism
• Communicating effectively with co-workers cross-functionally via Microsoft Teams
• Extraordinary focus on customer service
• Strong ability to solve problems effectively
• Ability to interact in a variety of situations, including customer service, orientations,training, and networking
• All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-basedbackground check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position:
  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Not Required, but these skills/competencies are a plus:

• Managed Services Provider(MSP) experience
• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

Iron Edgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.

As a service-centric company with a culture that always puts people first,Iron Edgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Witha great teamcomes great achievements andwe’reproud to share that

IronEdgehas been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

• IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays
• Matching 401k
• At IEG, everyone deserves great experiences!

$39,000 to $44,999(Nonexempt)