UX​/UI Subject Matter Expert; Remote

United States

Suitability/Public Trust

Fully remote

Information Technology

GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States.

We are seeking a User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands‑on experience, a strong understanding of Service Now platform capabilities is a plus.

• Drive UX strategy and design efforts across federal digital platforms.

• Conduct user research, usability testing, and stakeholder interviews to inform design decisions.

• Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.

• Ensure compliance with federal accessibility standards (Section 508, WCAG).

• Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.

• Provide expert guidance on UX best practices and human-centered design methodologies.

• User Research & Analysis:
  Conducting interviews, surveys, and usability testing with federal stakeholders and end users.

• Interaction Design:
  Designing intuitive workflows and user interactions for complex systems.

• Visual Design:
  Applying design principles to create clean, accessible, and visually appealing interfaces.

• Information Architecture:
  Structuring content and navigation to support user goals and federal mission objectives.

• Accessibility Compliance:
  Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.

• S. Web Design System (USWDS):
  Experience implementing USWDS components and guidelines.

• Human-Centered Design (HCD):
  Familiarity with HCD processes as promoted by agencies like GSA and 18F.

• Security Awareness:
  Understanding of secure design principles and working within FedRAMP environments.

• Documentation & Reporting:
  Creating design documentation that meets federal standards and audit requirements.

• Navigate Service Now and create manual test scripts or user guides

• Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).

• Agile/Scrum Methodologies:
  Working in iterative development cycles with cross-functional teams.

• Communicate effectively with federal clients, developers, and program managers.

• Navigate legacy systems and complex user needs to deliver modern solutions.

Required

Skills and Experience:

• Bachelor’s degree in Human-Computer Interaction (HCI), Design, Computer Science, or related field.

• 5-8 years of experience in IT.

• 4 years of additional relevant experience may be substituted for education.

• Demonstrated experience converting business processes into usable diagrams with personas. documented for application development teams to quickly develop cards in Jira and software applications.

• Strong communication and leadership skills.

• Familiarity with Jira, Confluence, and Service Now is a must.

• Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.

• Strong understanding of USWDS, HTML/CSS, and front-end development principles.

• Demonstrated experience with accessibility compliance and inclusive design.

• Excellent communication and stakeholder engagement skills.

• Familiarity with Agile/Scrum methodologies.

• Must be able to obtain a DHS Public Trust

• Experience with legacy system modernization.

• Background in cognitive psychology or behavioral science.

• Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).

USD $81,850.00 - USD $ /Yr.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every…