IT Systems & Network Administrator Job Springfield Tennessee USA,IT/Tech

Purpose of Job

Perform advanced technical, administrative, and supervisory work overseeing the city’s network infrastructure, enterprise systems, cybersecurity operations, telecommunications, and technology services.

Essential

Job Duties

Plan, coordinate, and oversee the development, deployment, and operation of citywide information technology systems, networks, and enterprise solutions.

Oversee daily operations of IT services, including servers, telecommunications systems, network switches, firewalls, wireless access points, PCs, mobile devices, and networked printers.

Oversee cybersecurity systems, monitoring, vulnerability mitigation, endpoint protection, backup systems, and network security operations to ensure compliance with applicable frameworks and regulatory standards relevant to municipal operations (e.g., CJIS, NIST, state-mandated requirements).

Develop, recommend, and enforce IT policies, procedures, and standards to support secure, consistent, and efficient technology operations.

Lead planning and implementation of network infrastructure upgrades, system modernization projects, cybersecurity improvements, and technology lifecycle replacements.

Design, configure, maintain, and troubleshoot network infrastructure including switches, firewalls, wireless systems, VPN connectivity, and related network equipment.

Supervise IT staff, including hiring, training, performance evaluation, workload prioritization, and professional development.

Prepare and manage the department’s annual operating and capital budgets, including supporting narratives and forecasting future technology needs.

Coordinate with department heads to evaluate, prioritize, and implement technology solutions that improve operational efficiency and service delivery.

Oversee vendor relationships, contracts, service agreements, and procurement of IT hardware, software, and professional services.

Oversee the city’s telecommunications and VoIP systems to ensure reliable, secure communication services across all city departments and facilities.

Review and approve technology purchases, software licensing, and infrastructure expenditures in accordance with city purchasing policies.

Direct disaster recovery planning, business continuity efforts, and backup procedures to ensure resilience of critical city systems.

Provide technical recommendations and infrastructure planning support to city leadership and departments regarding network systems, cybersecurity, telecommunications, and technology operations.

Coordinate IT support priorities, infrastructure maintenance schedules, and system support activities across city departments.

Other

Job Duties

Oversee citywide cybersecurity tools, monitoring, and endpoint protection systems.

Provide strategic oversight of the city’s Microsoft 365 environment, email tenant, cloud services, identity/access management systems, and related cybersecurity controls.

Support digital transformation initiatives such as workflow automation, paperless processes, and remote work infrastructure.

Assist with IT-related components of grant applications, audits, and compliance reporting.

Ensure accurate documentation of IT systems, network architecture, and asset inventories.

Perform other related work as required.

Primary Job Challenges

Balancing long-term strategic technology planning with urgent operational and cybersecurity needs.

Supporting a full-service municipality (including electric, gas, water, and wastewater utility operations) with diverse infrastructure and specialized systems.

Maintaining secure and reliable services while adapting to evolving technology and regulatory requirements.

Communicating complex technical concepts clearly to non-technical staff, leadership, and the public.

Managing multiple projects, vendors, and competing departmental priorities with limited resources.

Equipment Operated

Hardware, including but not limited to desktop PCs, laptops, servers, tablets, and smartphones.

Audio/Visual equipment, including but not limited to cameras, microphones, sound systems, CCTV, projectors, etc., and associated software.

Telecommunications equipment, including but not limited to phone systems, public access channel…