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Remote Product Support Specialist — Concierge Tech
Remote / Online - Candidates ideally in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-09-03
Yonkers, Westchester County, New York, 10701, USA
Listing for:
merceradvisors
Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Mercer Advisors is seeking a Product Support Specialist to provide frontline technical and client support across our technology ecosystem. You will be a primary contact for advisors, employees, and clients, handling ticketing, access, and SLA-aligned resolutions.
Collaborate with Product, Engineering and Operations to identify enhancements, document solutions, and support deployments. This role emphasizes analytical thinking, clear communication, and a client-focused approach.
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