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Remote SaaS Support Specialist — Troubleshooting & Guides
Remote / Online - Candidates ideally in
Kannapolis, Cabarrus County, North Carolina, 28081, USA
Listed on 2026-09-03
Kannapolis, Cabarrus County, North Carolina, 28081, USA
Listing for:
Hire Feed
Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Hire Feed is hiring a Customer Support Specialist to resolve product issues and guide customers through technical questions. The role blends product knowledge, troubleshooting, and clear communication to turn support tickets into trusted relationships.
Responsibilities include resolving issues via email/chat/tickets within SLA, documenting bugs, and updating the knowledge base. The role supports asynchronous work across time zones with a remote setup.
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